Payment and Refund Policy
Last updated: 24 September 2026
Scope of the Policy and the Products or Services It Covers
This Payment and Refund Policy applies to all corporate programming services offered by pressbuzki through our commercial website. These services include custom software development, corporate training programmes in programming languages, consulting on enterprise code solutions, and related digital deliverables tailored for business clients in Singapore and elsewhere. The policy governs transactions involving both one-time projects and ongoing service agreements. It does not cover personal consumer purchases or non-commercial use.
Prices, Currencies, Taxes, and Any Additional Charges
All prices are quoted in Singapore dollars (SGD) unless otherwise stated in the quotation. Prices are exclusive of Goods and Services Tax (GST) at the prevailing rate of 9 percent, which will be added to the final invoice for clients in Singapore. International clients may be subject to additional import duties or local taxes depending on their jurisdiction. Any extra charges such as travel expenses for on-site training or third-party software licences will be itemised and agreed upon in advance via a formal quotation.
Accepted Payment Methods, Payment Authorisation, and Payment Security
We accept payment via bank transfer, credit card through a secure payment gateway, and PayNow for Singapore-based clients. All payments are processed through PCI-DSS compliant providers to ensure security. Authorisation occurs at the time of order placement for credit cards, with funds held until service confirmation. pressbuzki does not store any card details on its servers.
Order, Booking, or Service Confirmation and When a Contract Is Formed
A contract is formed when a client accepts a formal quotation and provides payment or a purchase order. Confirmation is sent via email within two business days, outlining the scope, timeline, and payment schedule. For subscription-based corporate training, the contract begins on the start date specified in the agreement.
Cancellation Rights and Applicable Cancellation Periods
Clients may cancel services within 14 days of contract formation for full refunds on unused portions, provided no work has commenced. After this period, cancellations are subject to the terms in the service agreement. Corporate programming projects involving custom code have shorter windows due to resource allocation.
Refund Eligibility, Exclusions, and Non-Refundable Items or Services
Refunds are available for services not yet rendered or for deliverables failing to meet agreed specifications. Non-refundable items include completed custom code, used training materials, and any promotional discounts applied. Services already delivered in part are prorated and non-refundable beyond the unused balance.
The Step-by-Step Procedure and Information Required to Request a Refund
To request a refund, email [email protected] with your order reference, reason for refund, and supporting details such as project milestones. Include your contact information and any relevant documentation. Requests must be submitted within 30 days of the issue arising.
Inspection, Approval, Rejection, and Notification of the Refund Decision
Our team will inspect the request within 10 business days and notify you via email of approval or rejection with reasons. If approved, processing begins immediately. Rejections can be appealed once with additional evidence.
Refund Method, Processing Time, and When Funds Should Reach the Customer
Approved refunds are issued via the original payment method. Bank transfers take up to 14 business days to reach Singapore accounts and longer for international ones. Credit card refunds appear within one to two billing cycles.
Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant
Digital programming deliverables are non-returnable once downloaded or accessed. Subscriptions may be paused but not refunded mid-term except in cases of service failure. Promotional offers are final and ineligible for refund unless the entire service is cancelled.
Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud
Failed payments will be retried once before cancellation of the order. Duplicate charges are investigated and refunded automatically within five days. Chargebacks or fraud suspicions trigger account review and may lead to service suspension while reported to relevant authorities under Singapore law.
Mandatory Consumer Rights in Singapore That the Policy Cannot Exclude
This policy does not exclude rights under the Consumer Protection (Fair Trading) Act or the Sale of Goods Act where applicable to corporate clients. Clients retain remedies for misrepresentation or defective services regardless of these terms.
Contact Route, Policy Changes, and Last-Updated Date
For queries, contact [email protected] or +65 6922 0900, or visit our Contacts page. pressbuzki may update this policy at any time with notice on the website. The current version is dated 24 September 2026. Address: 150 Beach Road #31-00 Gateway West, Singapore 189720.